Customer Support Software
AI-Powered Contact Center
Never lose sight of what’s important. Don’t just solve tickets, build customer relationships
Unify Every Conversation, Empower Every Team
Seamless Multichannel Inbox for Your Business
Bring together all your customer conversations—across WhatsApp, Email, Instagram, Facebook, Website, and more—into one easy-to-use, centralized platform. No more juggling tabs, forwarding messages, or letting customer inquiries slip through the cracks. With Hello, your teams (from sales to customer service) collaborate effortlessly, handle every sales lead, customer support request, or feedback together, and never lose track of a single customer.
- Enjoy an all-in-one message view for every channel you use and keep every conversation chatbot at your fingertips.
- Assign and prioritize conversations to the right team members with one click.
- Effortlessly search, filter, and tag communications for instant context using intelligent chatbots.
- Keep complete customer histories at your fingertips.
Connect, Engage, and Convert Instantly
Chat Widget That Converts—From First Hello to Lasting Loyalty
Hello’s live chat widget sits right on your website, becoming the instant bridge between your business and curious visitors. Customers can chat, share files, leave voice notes, or even switch to a voice call—all without leaving your page, enabled by artificial intelligence.
- Website visitors start a chat or call with just one click
- Escalate complex queries from chat to voice call, seamlessly with an AI Voice Agent
- Fully customizable widget to match your brand and workflow for every AI Chatbot journey
Handle Even the Toughest Calls with Ease
Voice Bot and IVR Automation That Never Sleeps
Deliver world-class telephony and voice support. With Hello’s advanced AI Voice Agent, every caller is greeted, guided, and helped—without wait times or misrouted calls.
- Multi-level menus and custom call flows direct callers to the perfect agent or department
- Play personalized greetings and collect critical information up front
- Record calls for training, compliance, or quality assurance
- Dramatically reduce hold times while maintaining a warm, branded voice experience
Reply Smarter and Faster—Every Time
AI-Powered Smart Suggestions for Human-Like Support
With AI Reply, every customer interaction is elevated. Agents receive instant, context-aware reply suggestions that are professional, empathetic, and tailored to each chat through the power of artificial intelligence capabilities. This not only accelerates response times, but also ensures consistent, on-brand communication, even for new team members.
- Intelligent, ready-to-send replies at your fingertips
- Reduce typing fatigue and cut training time for new agents.
- Spots clarity issues to support agents in delivering perfect responses.
Speak Their Language – Break Barrier, Build Trust
AI-Powered Smart Suggestions for Human-Like Support
With AI Reply, every customer interaction is elevated. Agents receive instant, context-aware reply suggestions that are professional, empathetic, and tailored to each chat through the power of artificial intelligence capabilities. This not only accelerates response times, but also ensures consistent, on-brand communication, even for new team members.
- Intelligent, ready-to-send replies at your fingertips
- Reduce typing fatigue and cut training time for new agents.
- Spots clarity issues to support agents in delivering perfect responses.
Keep Support Flowing, Even at Scale
Advanced Ticket Management and Effortless Automation
Every support ticket is more than a message—it’s a chance to impress. With Hello, incoming queries are auto-sorted by urgency, topic, or customer profile, ensuring the right person handles each situation. Set smart rules so common issues are solved by bots; complex ones are prioritized or escalated in real time by your customer support automation system.
- Route tickets by skill, department, or VIP status
- Auto-resolve repetitive issues, freeing up agent time with specialized chatbots
- Trigger escalations and actions based on custom logic
Automated, Always-On Support That Scales With You
No-Code AI Chatbot Solution for Every Channel
Empower your brand to provide instant support day or night—at scale. Hello’s intuitive drag-and-drop ai chatbot maker lets anyone create and launch highly-capable chatbots on WhatsApp, Instagram, Facebook, your website, or more. Collect leads, answer FAQs, process orders, and hand off to humans when needed.
- Visual bot builder: Create flows without coding
- Multichannel deployment in minutes
- Multilingual support and seamless escalation
- Available 24/7—delivering answers, leads, and happy customers
You are just one step away!
Once you narrate to us what are your requirements, our expert will organise a plan and discuss your assertions in detail.